Training to foster skills in citizen reception, letter handling, complaint and denunciation settlement in 2023

Chairman of the Provincial People's Committee Pham Anh Tuan speaks at the conference

Speaking at the conference, Mr. Pham Anh Tuan - Deputy Secretary of the Provincial Party Committee, Chairman of the Provincial People's Committee emphasized: the work of receiving citizens; Handling petitions and settling complaints and denunciations is one of the important tasks of State agencies and the whole political system. The contents disseminated and trained at this conference are very important issues, related to skills and professionalism in the process of receiving citizens, handling applications and handling complaints and denunciations of leaders. and officers and employees in charge of this task. Comrade Pham Anh Tuan believes that, after participating in this training course, the comrades will be equipped and updated with knowledge, experience, skills and profession, thereby contributing to improving the effectiveness of the work. Citizen reception, handling of petitions and settlement of complaints and denunciations in the province.

To overcome limitations and effectively implement citizen reception; handling petitions and settling complaints and denunciations in the coming time, the Chairman of the Provincial People's Committee suggested that comrades participate fully in training, abide by the rules and regulations; focus on listening to the reporter's instructions, boldly exchange, discuss and share experiences, situations and problems arising in practice at the grassroots for the reporter to guide, answer, then organize the effective implementation of the work of receiving citizens, settling complaints and denunciations according to regulations within the scope and competence of their respective localities, agencies and units.

Conference scene

For the contingent of cadres and civil servants in charge of receiving people, handling complaints and denunciations, after listening to and absorbing the contents conveyed by the reporter, they must apply and carefully study the regulations to participate in the meeting. advise and propose leaders to promptly and legally solve the situation, avoid roundabouts, push, avoid responsibility, cause troubles for people;  proactively grasp the situation and solve it from the ground up.

For the reporter, by the method of active communication, promote the students' self-discipline and initiative; focus, enhance dialogue, exchange information, skills, expertise, experience in receiving people, handling complaints and denunciations, suggesting and guiding students to participate in many discussions in order to help students grasp and solve problems arising through practice at the facility.

Leaders of departments, agencies, sectors and localities shall direct the implementation of strictly and effectively their responsibility to receive citizens, organize dialogues, and promptly and properly deal with policies and laws, feasible and decisively Complaints, denunciations, recommendations and reflections of people, especially pressing and complicated cases, related to the implementation of policies to ensure social security, compensation, and site clearance. key works and projects; strengthen coordination in monitoring and grasping information and situations in order to promptly handle crowded cases, without allowing complicated, prolonged or over-level developments.

Heads of state administrative agencies must directly direct and organize the reception of citizens in accordance with the provisions of the Law on Citizen Reception and the Decree guiding the implementation of the Law on Citizen Reception of the Government; persistently campaign and clearly explain the contents that people do not understand; apply all regimes and policies to solve to ensure the interests of the people, with the motto when dealing with complaints, put yourself as the complainant. Well organize the unexpected reception of people, dialogue with citizens to direct the timely settlement of complicated and crowded cases when they arise; do not allow long-term complaints to occur. Strengthen the inspection and inspection of the responsibilities of heads of agencies, organizations and units in implementing the law on citizen reception and settlement of complaints and denunciations. Promptly direct, rectify, overcome shortcomings, limitations, shortcomings, remove difficulties and obstacles, and resolutely handle cases of extrusion, avoidance of responsibility, delay or failure to resolve. in accordance with regulations on cases under their jurisdiction, allowing citizens to travel many times, causing frustration, prolonged complaints, and exceeding levels.

For the Provincial Inspector, review and classify all complaints and denunciations; monitor the frequency of complaints and denunciations of people in communes and wards in the province. Continue to check, review and propose to solve the pressing, backlog, prolonged and over-leveled cases that have been directed by the Prime Minister, ministries, central branches and the Chairman of the People's Committee. conscious. Continue to direct the operation and update information and data on citizen reception, handling of petitions and settlement of complaints and denunciations on the software of the National Database System.

Delegates participating in the training conference

During the 1.5-day period, the delegates listened to Dr. Nguyen Huy Hoang, Vice Rector of the School of Inspectors - Government Inspectors and Dr. Dinh Van Minh, former Director of the Legal Department - Government Inspector convey the contents of skills and operations of citizen reception, handling of letters, settlement of complaints and denunciations; Process and skills for handling administrative complaints; distinguishing between complaints and denunciations and dealing with denunciations. The conference also took time to discuss and answer some problems in the process of receiving people, handling complaints and denunciations at the grassroots level.